PRICING, DELIVERY AND PAYMENT

VAT / Pricing

The prices listed on THESE GO TO 11 is what you pay to us.
You may have to pay taxes as a part of customs clearance in your country and all such taxes are the customer's responsibility.
Please contact domestic tax authorities if you need more information.

You can choose between one of the following payment methods:

Payment with credit card

The card is not charged until the product is ready to send from thesegoto11.se
The package is normally sent the same or first working day after the order is registered.

A freight charge will be added to the total charged to the card.

Payment with PayPal

After the order is registered, you will be redirected to the Paypal site for credit card payment through the PayPal webpages. You don't need to be setup with a paypal account to pay with paypal. The freight charge will be added to the total. PayPal account: info@thesegoto11.se

Destinations

We ship worldwide. The customer is responsible for all shipping costs, cost of insurance on shipping, and any returned merchandise shipping necessary. Any insurance claims are the responsibility of the customer.

Shipping time

We ship all orders on items in stock received until 16:00 same day. Shipping time are 2-7 businessdays, depending on your destination.

Shipping rates

SWEDEN
We follow the pricing of the Swedish Post.
Packages up to 1 kilo cost 50 SEK and are sent as a letter.

Above 1 kilo are sent as packages and you pick it up at the post office after you received an SMS.
1-3 kilos cost 128
4-5 kilos cost 155

INTERNATIONAL SHIPPING Our international shipping prices follow the standard rates of the Swedish Postal Service. We do not charge any extra fees for handling, packaging etc.
Average weight of an effect pedal is 500-600 g.

EUROPE INSIDE EU delivery airmail, ships to all destinations starting rate
0-1 kg EUR 22 (incl 25% VAT for EU)
Each additional kg EUR 2,70

EUROPE OUTSIDE EU delivery airmail, ships to all destinations
starting rate 0-1 kg EUR 17,50
Each additional kg EUR 2,20

WORLDWIDE delivery airmail, ships to all destinations
starting rate 0-1 kg EUR 21,50
Each additional kg EUR 2,20

* Prices are subject to change according to exchange rates

14-day money back guarantee

We have a special THESE GO TO 11 return policy on all our products which means you have two weeks right to return the product purhased from us. Please, just contact us as soon as possible to take care of the practical things related to the return. Returns are allowed within 14 days after you receive the goods Also please note, that the goods must be delivered to us in the same state, that they were when you received it. This includes packaging material. The buyer is required to pay the shipping expenses.

NOTE: Pickups, Tubes, and Pickup Parts ARE NOT RETURNABLE!!

We can't resell them once they have been installed.........

All returns are also subject to meeting the following conditions:
1. The item must be returned in pristine condition, i.e., the item must come back to us in the EXACT same condition in which it left our warehouse.
2. You must send back the product's manufacturer's box along with all paperwork and packaging materials that were with the item: warranty cards, instructions, promotional stickers, plastic wrappers (completely intact and not torn), etc.. If your returned item does not come back to us in brand new condition, you will be charged a 15% restocking fee (25% if the manufacturer's box is missing or used as the shipping box--see below).
3. Any free promotional items (picks, strings, cables, etc.) you received along with your order must also be returned in pristine condition. If not, you will be charged for the item(s). If you have used the free items and/or cannot return them in resaleable condition in their original packaging you WILL be charged for them, so please keep them if that is the case.

SAFETY & SECURITY

At thesegoto11.se we are committed to protecting your privacy. We gather personal information about you only so that we may process your orders and your requests for information. We use cookie technology ONLY to make your shopping experience easier and more fun. We do NOT--under any circumstances--sell, lease, rent, barter, loan, or give away customer data. Your privacy is important to us.

PAYMENT INFORMATION

THESE GO TO 11 use a payment service solution from PAYEX. This service uses the strictest security requirements. With credit card payments, your credit card information is process via PAYEX secure serverÊand the information is not available to anyone else than PAYEX. We only receive an acknowledgement that the card was authorized for payment. You pay when the product is shipped.
If we are momentarily sold out of the product you have ordered, your card will not be charged before we send it. We try to make the time between when you pay and when you receive the product as short as possible.

WARRANTY

All new items sold on thesegoto11.se comes with a 2-year warranty. Some manufacturers offer additional factory-warranty, this does not affect your statutory rights.

All second hand/vintage items comes with a limited 3-months warranty.

If an item needs repair - send it to us, we fix it and send it back.
The warranty are limited to factory faults only. The warranty does not cover abuse or misuse of the unit. E.g. if you used the wrong powersupply and burned out the unit you will have to take care of the repair.

PRICING OF BOUTIQUE GEAR or WHY IS IT MORE EXPENSIVE THAN IN THE US?

At THESE GO TO 11 we are gearheads too and we do our best to keep prices low and service level high.
If you compare the prices on the TGT11 website to prices in american web stores it might seem like we're more expensive. Why?
On the websites in the US you don't see all the fees that are automatically added on top of the price when you import something.

Wire fees - if you pay direct to a bank account a lot of manufacturers add a wire fee that is something that the bank charges to accept foreign transfers
Paypal fees - a lot of manufacturers add 3% paypal fees to accept payment
Customs fees - when the item go through swedish customs they add 3%
VAT - in customs they also add 25% VAT
Shipping costs - at least 10% of the price and sometimes 50% of the price

So all these things add up on top of the US pricing which makes them more expensive here. But all these costs are the same costs as you as a customer have to pay if you import merchandise from another country.

Miscellaneous

Please note: thesegot11.se sells primarily handmade equipment from small manufacturers. Sometimes manufacturers will change the design of a pedal without notice. These changes can include pedal color, number of knobs, knob placement, knob style, knob color, jack placement, presence or absence of LEDs, etc.
We try to update product pictures and descriptions ASAP, but sometimes things slip beneath the radar. If you want to be absolutely sure of the presence or absence of a specific feature, email us before placing your order, as we cannot guarantee that the item you receive will look EXACTLY like the picture on our Web site, and you are still responsible for all shipping/handling charges (both ways) if you return it to us, so please check with us first, if the looks are important.

THESE GO TO 11 is not responsible for typographic errors. We reserves the right to limit or cancel quantities of purchased items. THESE GO TO 11 retains the right to refuse service to anyone. Prices and availability are subject to change without notice. Errors will be corrected where discovered, and THESE GO TO 11 reserves the right to revoke any stated offer and to correct any errors, inaccuracies or omissions including after an order has been submitted.